Our Privacy Commitment to Our Customers
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
The 2Way Supply Companies follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:
NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
Information Collected by 2Way Supply
As part of your interaction with 2Way Supply, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/or shipping information
- We may also collect demographic information, including age, personal interests and product preferences.
While you're shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
- Purchase products or services
- Set up an account online
- Schedule a delivery or an installation
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with 2Way Supply
Uses of Your Personal Information
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Tracking and confirming online orders
- Delivering or installing products
- Providing customer services
- Administering sweepstakes, promotions or surveys
- Offering new products and services
- Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed, or as described elsewhere within this Policy
Personal Information Provided to 2Way Supply From Third Parties
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address and e-mailing friends a link to your Wish List.
Information from Third Parties
2Way Supply obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
Sharing of Personal Information
2Way Supply does not sell, rent or trade your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:
- Fulfilling our customers' orders
- Sending 2Way Supply marketing communications
- Delivering packages
- Servicing products
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of 2Way Supply
- Processing credit card payments
- Providing chat functions
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
Choices Regarding Your Personal Information
2Way Supply communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on an e-mail or direct mail marketing communication you receive from us.
- Send us an e-mail with your request and current contact information.
- Send a letter with your request and current contact information to:
Attn: Customer Care/Privacy
PO Box 6803
McKinney, TX 75071
For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
2Way Supply will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails
- 30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, or other organization-related communications.
Updating Your Personal Information
2Way Supply wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
- If you've created an account on 2waysupply.com, you can update your online account information after logging into your account.
- E-mail your request
- Send a letter to:
Attn: Customer Care/Privacy
PO Box 6803
McKinney, TX 75071
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
Security of Your Personal Information
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. 2Way Supply cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy on 2waysupply.com
We use a variety of information security measures to protect your online transactions with us. The 2Way Supply Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
Choosing a Personal Password on 2waysupply.com
When you create an account on 2waysupply.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information.
Cookies, Clickstream Technology, Third-Party Ad Providers and Interest-Based Advertising
2Way Supply uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your Reward Zone membership ID in the cookie so it is easy to remember next time; this option will be found under My Account.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the 2Way Supply Web site.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps 2Way Supply understand how visitors use our Web site.
Collection of Children's Personal Information
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
Concerns About the Privacy or Security of Your Personal Information
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints.